Frequently Asked Questions
How much is a service call?
Pricing for service calls can vary based on the appliance type and location. We typically offer a flat diagnostic fee ranging from $85 to $125. The best part is that this fee is fully applied toward the total cost of your repair when you approve the work.
Do you repair Samsung appliances?
Yes, we are Samsung appliance specialists! We service all major Samsung household units including refrigerators, washers, dryers, and dishwashers. Please note that while we carry many common parts, specific parts availability can occasionally impact the final repair timeline.
Do you offer same-day appointments?
We know how critical it is to get your appliances back up and running. Same-day or next-day service is often available depending on our daily schedule. For the best chance at a rapid turnaround, we encourage you to call as early in the morning as possible.
What areas do you service?
We proudly serve the entire greater Shasta County area. This includes Shasta Lake, Redding, Anderson, Cottonwood, Red Bluff, Bella Vista, and Palo Cedro. If you are nearby but not listed, give us a call to see if we can reach you!
Do you repair commercial refrigeration?
Yes, we offer specialized refrigeration services for small businesses and light commercial setups. To provide the most accurate quote, please contact us with your specific equipment details and model numbers.
What types of appliances do you repair?
We service most major household appliances including refrigerators, freezers, dishwashers, ovens, ranges, microwaves, washers, dryers, and specialized HVAC-related equipment.
Do you offer warranties on your repairs?
Yes, all our repairs come with a comprehensive parts and labor warranty, typically for 90 days. Specific warranty details are always provided on your service invoice for your records.
What forms of payment do you accept?
We accept all major credit and debit cards and other common digital payment methods. Please note that payment is due in full at the time service is rendered.
Do I need to be home during the appointment?
Yes, an adult (18+) must be present for the duration of the appointment to provide home access, describe the specific appliance issues, and approve any required repair work.
How should I prepare for my appointment?
To ensure a smooth service call, please clear the area around the appliance, secure any pets, and have your appliance model numbers or any displayed error codes ready for our technician.
We provide this FAQ section to help you find quick answers and to ensure our professional services are easily found by customers searching on Google.